1. Shipping Methods:
City Telecom offers various shipping methods to cater to your needs. Shipping options, delivery times, and costs may vary based on your location and the items in your order. During the checkout process, you will be presented with the available shipping options for your region.
2. Order Processing Time:
We strive to process and ship your order as quickly as possible. Most orders are processed and dispatched within 7 business days from the date of purchase. Please note that processing times may be subject to change during peak seasons or due to unforeseen circumstances.
3. Delivery Time:
Delivery times depend on the shipping method chosen and your location. Estimated delivery times will be provided during checkout. While we make every effort to deliver within the estimated timeframe, City Telecom is not responsible for delays caused by external factors beyond our control.
4. Shipping Address:
Customers are responsible for providing accurate shipping information during checkout. City Telecom will not be held liable for any delays or misdeliveries resulting from incorrect or incomplete shipping addresses.
5. International Shipping:
City Telecom currently offers international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other import charges. These fees are the responsibility of the recipient and may vary based on local regulations.
Return Policy:
1. Eligibility:
If you are not satisfied with your purchase from City Telecom, you may be eligible for a return or exchange. To be eligible for a return, the item must be unused, in its original condition, and returned within 7 days of receiving your order. Certain items, such as earphones and phone covers, may be subject to hygiene restrictions and can only be returned if unopened or in a sealed package.
2. Return Process:
To initiate a return, please contact our Customer Support team with your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds and Exchanges:
Once your returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method used during checkout. Exchanges are subject to product availability. If the item you wish to exchange is out of stock, a refund will be issued.
4. Non-Returnable Items:
Certain products are non-returnable, including but not limited to software, digital downloads, and personalized items, unless they are found to be defective or not as described.
5. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our Customer Support team immediately. We will arrange for a replacement or issue a refund as per your preference.
Please note that the above Shipping and Return Policy is subject to change at the discretion of City Telecom. It is recommended to review this policy periodically for any updates.
For any further questions or assistance regarding shipping or returns, please reach out to our Customer Support team.